RETURNS & EXCHANGES POLICY

 

RETURNS / EXCHANGES

Items purchased from BOUNDRS must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 14 days from receipt of shipment in order to receive a refund.

Purchases made through the website can be returned both online and at any of our physical stores, but purchases made in physical stores can only be returned to the corresponding store.

SPAIN (IBERIAN PENINSULA)

For exchanges and returns of orders destined for Spain, get in contact with us at info@boundrs.com with the following information:

  • Name and Surname
  • Email
  • Purchase reference number
  • Reason of the return / exchange

INTERNACIONAL

For returns from the European Union and beyond, exchanges for a different product or size are not possible. To initiate a return, please get in contact with us at info@boundrs.com with the following information:

  • Name and Surname
  • Email
  • Purchase reference number
  • Reason of the return / exchange

There is a maximum of 15 days allowed to return the item. Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.

REFUNDS

Refunds orders will be processed via the original payment method used during purchase within 2 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.